Terms and Conditions

  • All orders and delivery/collection dates are only secured with a non-refundable deposit.  Once deposits are received and cleared your delivery/collection date will then be fully secured.  Your deposit amount will be confirmed upon booking and will a percentage of the total price of the cake.
  • Victoria’s Cake Boutique is not open to the public, cakes are made to order only.
  • Details of the order including price will confirmed at the time of making the order, either my email or Facebook messenger, over the phone or in person
  • Payments can be made in cash, card, paypal or transfer.  Details of payment means will be on all invoices along with payment dates.
  • Late or non-payments could result in loss of your delivery/collection date.
  • When your order is confirmed, we will agree with you whether you will collect your cake or require delivery.  Delivery is subject to availability and location, a small charge will apply dependent on distance from the bakery.
  • If for any reason you wish to re-arrange a delivery/collection date or time, we will try our best to accommodate these changes without any additional charges – provided sufficient notice is given and if we are able to provide a cake for the re-arranged date.
  • Set-up for some cakes is recommended.  The price and arrangements for this will be agreed on booking.
  • For deliveries, we will deliver at the time and address agreed upon booking.  If we cannot deliver because there is no-one to receive the product or the address provided is incorrect, the product will return to our premises and will be held for a maximum of 24hours.
  • Cakes will be inspected on receipt to ensure they were not damaged in transit.  You (or any third party taking delivery e.g. hotel/venue) shall be soley responsible for any damage to any products that occurs after the delivery or collection of any product, and/or as a result of failure to follow any instructions/advice we may give.
  • All our cakes are bespoke and made to order.  You are welcome to send images of cakes you like, however unless this image is a previous design by Victoria’s Cake Boutique, the cake will be individually designed and will not be identical to any images.
  • All photos of our products are shared on our website social media platforms. If you do not wish for your product to be shared, please state upon booking.
  • Any special recipe requests such as ‘no nuts’ will be met wherever possible.  However, whilst your chosen cake will not be made with the specified ingredient(s) e.g. nuts, no absolute guarantees of ‘free-from’ can be given, as some ingredients are not guaranteed as ‘free-from’ by the manufacturers and the same kitchen is used for all products.